Simplify the management of your call center

Ensuring team adoption of m-work is one of our key priorities, and we’ve built the tool with simplicity and usability in mind. One of the strengths of our app lies in its high adoption rate—over 92% on average among our existing customers.

The software is designed to be intuitive, ensuring that everyone in the company, from tech-savvy employees to those less familiar with digital tools, can quickly and easily use the application.

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Additionally, to facilitate a smooth rollout, our team provides comprehensive training during deployment. This ensures that users feel confident and empowered from the very beginning. We also integrate seamlessly into your existing HRIS (Human Resource Information System) to eliminate the need for double entry, keeping the process streamlined and efficient.

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Beyond its ease of use, the app offers real value to its users by acting as more than just an administrative tool. With m-work, employees gain clear visibility into their colleagues' presence and schedules, helping them better plan collaboration and in-office days. By enhancing daily organization and teamwork, our software becomes a key tool for remote workforce management and productivity, ultimately making adoption a natural choice for your teams.

Yes. m-work automatically collects and analyzes historical call center data as well as real-time flows. This allows the system to create more accurate forecasts and improve long-term planning.

Yes, each user can choose their working language (interface and notifications), facilitating international deployment.

Our software is designed to meet the needs of call centers of all sizes and industries, whether it's customer support, sales, or complex operations.

m-work integrates with leading call center and customer service tools such as Salesforce, Genesys, Zendesk, Odigo, and Verint. These integrations ensure that employees scheduled are aligned with actual workflows and business priorities.

By making schedules transparent and predictable, and by allowing shift swaps when needed, m-work gives employees more autonomy. This improves work-life balance, reduces stress, and ultimately contributes to improving employee satisfaction.

Each agent has specific skills (sales, support, claims, etc.). m-work takes into account these skill sets when building center schedules, ensuring the right employee is scheduled for the right task.

Yes, we offer seamless integration with various third-party applications to enhance the efficiency of your HR and operational processes. By integrating m-work with your existing HRIS software, such as payroll or time management systems, we ensure that remote days data is automatically synced to avoid duplication and align all tools with a single source of truth.

Additionally, m-work connects with collaboration tools you already use, like Microsoft Teams, Google Workspace, and other popular platforms. This compatibility not only streamlines your workflows but also centralizes information for easier access and management. Whether it’s updating time-off schedules or managing remote workdays, the software helps you plan smarter.

If you’re interested in exploring specific integrations, our team is happy to guide you. Contact us for a personalized consultation to maximize the potential of remote workforce management in your organization.

By ensuring teams are always optimally staffed, scheduling software like m-work helps reduce wait times and improve the quality of customer interactions. Managers can adjust schedules quickly to avoid uncovered peaks, guaranteeing service levels are met.

Workforce management (WFM) in a call center consists in forecasting the activity, planning the number of agents needed and create optimized schedules to meet service levels. m-work offers a intelligent workforce management software that automates these tasks and adapts in real time.