Tips and best practices to make your work environment a strength

Flexible schedules: definition and examples

A flexible schedule allows employees to choose their working hours within a defined framework, often in connection with policies such as teleworking or the 4-day week. This article explores in detail the different types of flexible hours (staggered hours, annualization, part-time...), their benefits on productivity, mental health and talent retention, but also the organizational challenges they involve. A complete guide to adapt your working conditions to contemporary expectations.

Flex office: its challenges and how to calculate its ROI?

The flex office is attracting more and more companies, well beyond the tech sector. In a context of rising costs and the transition to hybrid work, this organization offers an agile alternative to traditional offices. The article details its main challenges: cost reduction, team cohesion, environmental impact and operational management. It also offers an office ROI simulator to estimate the savings that can be achieved according to several key variables (number of employees, teleworked days, costs per workstation, etc.). Finally, it presents concrete tools to effectively implement a flexible office strategy that is sustainable, efficient and in line with contemporary uses.

Micro and macro management: how to adopt a balanced management in 2025?

In 2025, managers are facing a strategic dilemma: how to find the right balance between rigid micro-management and permissive macro-management? This article deciphers the strengths and limitations of these two approaches, analyzes their impacts in a hybrid work world, and offers concrete recommendations for adjusting your management style to operational realities.

Teleworking: towards an automatic home allowance?

Since the judgment of the Court of Cassation on 19 March 2025, the issue of home occupancy compensation while working from home has taken on a new dimension. Businesses are now exposed to a virtual obligation to pay this compensation, even in the event of partial teleworking. This article clarifies the new obligations, the calculation methods (fixed or real), and the best practices for securing the legal framework for teleworking and limiting financial risks.

Understanding the difference between BPO and call centers: a guide for customer support jobs

In the world of customer support, the distinction between Business Process Outsourcing (BPO) and call centers is essential for choosing the best organizational strategy. This article clarifies the differences between these two approaches, discusses their respective benefits, and explains how a workforce management solution like m-work can effectively orchestrate collaboration between internal and outsourced teams.

When should you start using workforce management software?

Effective team management quickly becomes complex as activities diversify and planning needs increase. This article details when it becomes necessary to invest in workforce management software (WFM), what signals should alert you, and how a solution like m-work can transform your organization by simplifying resource management, improving flow forecasting, and increasing overall productivity.

How to strengthen adherence to the schedule and limit absenteeism?

Adherence to the schedule is a crucial factor in guaranteeing the quality of service and reducing absenteeism in organizations. This article presents the main obstacles to effective schedule management and proposes six concrete levers to strengthen employee engagement, anticipate unexpected events and optimize team organization, in particular through solutions such as m-work.

Hot flows vs cold flows: how to properly manage peaks of activity?

In contact centers, the control of activity peaks is based on a differentiated management of hot (urgent) flows and cold flows (plannable). This article analyzes the operational challenges related to these flows and explains how an AI-based solution, such as m-work, makes it possible to anticipate, plan and react effectively, by optimizing both the quality of service and the performance of teams.

Why is Excel no longer good enough for workforce planning?

Excel, long a reference tool for workforce planning, is now revealing its limitations: lack of reliability, lack of automation, difficult collaboration, and a high propensity for errors. The article exposes the many disadvantages associated with manual management of schedules and the hidden costs that it generates. He then presents m-work as a modern alternative, integrating artificial intelligence, an intuitive interface, and advanced features to automate schedules, adjust resources in real time, and distribute burdens fairly. Designed for multi-channel environments, m-work adapts to all industries and becomes a real strategic lever for companies looking for performance and sustainable growth.