The most accurate and customizable volume forecasting

Use artificial intelligence to anticipate your activity and your contact volumes with precision. Allocate resources where they count, plan accurately and improve the customer experience.

All your data in a single tool

m-work offers a wide range of integrations with your ticketing and telephony tools, so it fits the way your teams already work. Turn your historical data into accurate forecasts.

Ready-made connectors for the leading market tools

Synchronization with your HR systems

Secure authentication

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Forecasting tailored to how you actually operate

m-work combines automated forecasting with straightforward manual adjustments, so your planning stays both responsive and under your control.

Build forecasts from our models and your own data

Run simulations and make adjustments on your own

Work at the granularity you need: 15, 30 or 60 minutes

Set your own productivity ratios to match your reality

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Deployment

Manage every channel in one place

Handle real-time and deferred channels alike, and hit your service targets. m-work factors in your existing backlog, your forecasts and your opening hours.

Prioritize activities and queues as needed

Include non-contact work such as back-office tasks

Capacity adjusted to your opening hours and the staff actually available

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From forecast to schedule, without the gap

m-work calculates how many agents you need, channel by channel and slot by slot, then builds the schedule that delivers it. Two steps most tools leave to you. Adjust your staffing in the short term and sharpen your hiring plan for the long term.

Activity summary by period

Filter by activity, channel or skill

Dashboards and tracking by day, week or month

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intra day scheduling

“The tool has won strong support from our teams who use it every day to optimize their organization in our network, in order to better serve our customers and achieve our goals.”

Guy Poyen

Director of Marketing & Digital Customers

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No double entries thanks to integrations

With more than 50 integrations across your everyday tools, m-work removes double entry and keeps your data reliable.

FAQs

Does the schedule take into account time differences?

Yes, schedules are automatically established according to each user's local time, with no risk of error.

How long does it take to set up m-work in a banking or insurance organization?

m-work can be deployed in a few days for your teams. Deployment time depends on the size and complexity of your organization. Our team supports you every step of the way to ensure a successful adoption and a quick return on investment.

How long does it take to get started?

From a few hours to a few days depending on your scope and your integrations (HR, business tools). The implementation is fast and without technical complexity.

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Can I test m-work before I sign up?

Absolutely! We offer a flexible trial period tailored to meet your organization’s needs, allowing you to fully explore m-work’s features. This hands-on approach ensures you can assess the platform’s impact on your team's daily operations and overall efficiency.

During the trial, you’ll have access to all the functionalities —from remote work planning to HRIS integration and beyond. To ensure a seamless experience, our team provides personalized support every step of the way. You’ll receive guidance on setting up the system, importing your data, and maximizing the value of the tool.

Contact us today to begin your trial and discover how m-work can transform your approach to remote workforce management.

Does m-work adapt to last-minute changes in the schedule?

Yes. m-work is designed to adapt in real time to unexpected events or changes in business flow.

You can easily adjust schedules as needed, with instant visibility on impacts for increased responsiveness, enabled by integrations with your existing systems.

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Is there a mobile application?

Yes, available for managers and teams: consultation of schedules, exchanges, validations while on the move for more responsiveness.

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How can I ensure that my teams will utilize the app?

Ensuring team adoption of m-work is one of our key priorities, and we’ve built the tool with simplicity and usability in mind. One of the strengths of our app lies in its high adoption rate—over 92% on average among our existing customers.

The software is designed to be intuitive, ensuring that everyone in the company, from tech-savvy employees to those less familiar with digital tools, can quickly and easily use the application.

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Additionally, to facilitate a smooth rollout, our team provides comprehensive training during deployment. This ensures that users feel confident and empowered from the very beginning. We also integrate seamlessly into your existing HRIS (Human Resource Information System) to eliminate the need for double entry, keeping the process streamlined and efficient.

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Beyond its ease of use, the app offers real value to its users by acting as more than just an administrative tool. With m-work, employees gain clear visibility into their colleagues' presence and schedules, helping them better plan collaboration and in-office days. By enhancing daily organization and teamwork, our software becomes a key tool for remote workforce management and productivity, ultimately making adoption a natural choice for your teams.

Can the application be used in multiple languages?

Yes, each user can choose their working language (interface and notifications), facilitating international deployment.

How does m-work software help manage activity schedules?

Our solution simplifies and automates the planning process.

m-work analyzes workflows, operational constraints, and team preferences to create optimized schedules, reducing repetitive administrative tasks and manual errors.

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Can the application plan technician routes?

Yes, m-work adapts to maintenance services and technical support, taking into account travel and field constraints.