🏦 New customer story: Crédit Agricole CMDS moves to predictive scheduling with m-work Planner. Read the story →

The most accurate and customizable volume forecasting

Use artificial intelligence to anticipate your activity and your contact volumes with precision. Allocate resources where they count, plan accurately and improve the customer experience.

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All your data in a single tool

m-work offers a wide range of integrations with your ticketing and telephony tools, so it fits the way your teams already work. Turn your historical data into accurate forecasts.

Ready-made connectors for the leading market tools

Synchronization with your HR systems

Secure authentication

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Forecasting tailored to how you actually operate

m-work combines automated forecasting with straightforward manual adjustments, so your planning stays both responsive and under your control.

Build forecasts from our models and your own data

Run simulations and make adjustments on your own

Work at the granularity you need: 15, 30 or 60 minutes

Set your own productivity ratios to match your reality

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Manage every channel in one place

Handle real-time and deferred channels alike, and hit your service targets. m-work factors in your existing backlog, your forecasts and your opening hours.

Prioritize activities and queues as needed

Include non-contact work such as back-office tasks

Capacity adjusted to your opening hours and the staff actually available

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From forecast to schedule, without the gap

m-work calculates how many agents you need, channel by channel and slot by slot, then builds the schedule that delivers it. Two steps most tools leave to you. Adjust your staffing in the short term and sharpen your hiring plan for the long term.

Activity summary by period

Filter by activity, channel or skill

Dashboards and tracking by day, week or month

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“The choice of m-work is part of a strategic project for work organization and optimization. Deployment reflects this dynamic: a collaborative, simple and pragmatic tool.”

Pascal Pigot planner

General manager

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No double entries thanks to integrations

With more than 30 integrations with your daily tools, m-work simplifies daily life and guarantees data reliability

FAQs

Is there a mobile application?

Yes, available for managers and teams: consultation of schedules, exchanges, validations while on the move for more responsiveness.

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Can the application be used in multiple languages?

Yes, each user can choose their working language (interface and notifications), facilitating international deployment.

How long does it take to get started?

From a few hours to a few days depending on your scope and your integrations (HR, business tools). The implementation is fast and without technical complexity.

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What is m-work for business management?

m-work is a SaaS solution for managing and planning activities that automates the creation of team schedules taking into account activity flows and operational needs.

With m-work, teams optimize the distribution of your resources for a more efficient and balanced organization.

Is it possible to plan teams spread across multiple sites?

Yes, m-work Planner manages multiple locations and ensures the consistency of schedules across the company.

How long does it take to set up m-work in a banking or insurance organization?

m-work can be deployed in a few days for your teams. Deployment time depends on the size and complexity of your organization. Our team supports you every step of the way to ensure a successful adoption and a quick return on investment.

Can I test m-work before I sign up?

Absolutely! We offer a flexible trial period tailored to meet your organization’s needs, allowing you to fully explore m-work’s features. This hands-on approach ensures you can assess the platform’s impact on your team's daily operations and overall efficiency.

During the trial, you’ll have access to all the functionalities —from remote work planning to HRIS integration and beyond. To ensure a seamless experience, our team provides personalized support every step of the way. You’ll receive guidance on setting up the system, importing your data, and maximizing the value of the tool.

Does m-work adapt to last-minute changes in the schedule?

Yes. m-work is designed to adapt in real time to unexpected events or changes in business flow.

You can easily adjust schedules as needed, with instant visibility on impacts for increased responsiveness, enabled by integrations with your existing systems.

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How does m-work software improve team organization?

By automating schedules and balancing workload, m-work improves team productivity and equity. By making the schedule transparent and predictable, employees feel more autonomous and valued, which reinforces collaboration and efficiency.

Is the application suitable for telemarketing and call centers?

Yes, m-work is used on a daily basis in customer relationship centers, to manage variable flows and large teams.

The most accurate and customizable volume forecasting

All your data in a single tool

Forecasting tailored to how you actually operate

Manage every channel in one place

From forecast to schedule, without the gap

No double entries thanks to integrations

FAQs

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