🏦 New customer story: Crédit Agricole CMDS moves to predictive scheduling with m-work Planner. Read the story →

The most accurate and customizable volume forecasting

Use artificial intelligence to anticipate your activity and your contact volumes with precision. Allocate resources where they count, plan accurately and improve the customer experience.

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All your data in a single tool

m-work offers a wide range of integrations with your ticketing and telephony tools, so it fits the way your teams already work. Turn your historical data into accurate forecasts.

Ready-made connectors for the leading market tools

Synchronization with your HR systems

Secure authentication

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Forecasting tailored to how you actually operate

m-work combines automated forecasting with straightforward manual adjustments, so your planning stays both responsive and under your control.

Build forecasts from our models and your own data

Run simulations and make adjustments on your own

Work at the granularity you need: 15, 30 or 60 minutes

Set your own productivity ratios to match your reality

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Manage every channel in one place

Handle real-time and deferred channels alike, and hit your service targets. m-work factors in your existing backlog, your forecasts and your opening hours.

Prioritize activities and queues as needed

Include non-contact work such as back-office tasks

Capacity adjusted to your opening hours and the staff actually available

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From forecast to schedule, without the gap

m-work calculates how many agents you need, channel by channel and slot by slot, then builds the schedule that delivers it. Two steps most tools leave to you. Adjust your staffing in the short term and sharpen your hiring plan for the long term.

Activity summary by period

Filter by activity, channel or skill

Dashboards and tracking by day, week or month

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“The tool has won strong support from our teams who use it every day to optimize their organization in our network, in order to better serve our customers and achieve our goals.”

Guy Poyen

Director of Marketing & Digital Customers

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No double entries thanks to integrations

With more than 30 integrations with your daily tools, m-work simplifies daily life and guarantees data reliability

FAQs

Is it possible to interface m-work with third party applications?

Yes, we offer seamless integration with various third-party applications to enhance the efficiency of your HR and operational processes. By integrating m-work with your existing HRIS software, such as payroll or time management systems, we ensure that remote days data is automatically synced to avoid duplication and align all tools with a single source of truth.

Additionally, m-work connects with collaboration tools you already use, like Microsoft Teams, Google Workspace, and other popular platforms. This compatibility not only streamlines your workflows but also centralizes information for easier access and management. Whether it’s updating time-off schedules or managing remote workdays, the software helps you plan smarter.

If you’re interested in exploring specific integrations, our team is happy to guide you. Contact us for a personalized consultation to maximize the potential of remote workforce management in your organization.

Is it possible to plan teams spread across multiple sites?

Yes, m-work Planner manages multiple locations and ensures the consistency of schedules across the company.

Does m-work adapt to last-minute changes in the schedule?

Yes. m-work is designed to adapt in real time to unexpected events or changes in business flow.

You can easily adjust schedules as needed, with instant visibility on impacts for increased responsiveness, enabled by integrations with your existing systems.

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How long does it take to get started?

From a few hours to a few days depending on your scope and your integrations (HR, business tools). The implementation is fast and without technical complexity.

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How long does it take to set up m-work in a banking or insurance organization?

m-work can be deployed in a few days for your teams. Deployment time depends on the size and complexity of your organization. Our team supports you every step of the way to ensure a successful adoption and a quick return on investment.

Can the application plan technician routes?

Yes, m-work adapts to maintenance services and technical support, taking into account travel and field constraints.

Is there a mobile application?

Yes, available for managers and teams: consultation of schedules, exchanges, validations while on the move for more responsiveness.

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How does m-work software improve team organization?

By automating schedules and balancing workload, m-work improves team productivity and equity. By making the schedule transparent and predictable, employees feel more autonomous and valued, which reinforces collaboration and efficiency.

Is there a connection with m-work Flex?

Yes, m-work Planner can be combined with m-work Flex to manage both teams and spaces (offices, teleworking, premises).

Does the schedule take into account time differences?

Yes, schedules are automatically established according to each user's local time, with no risk of error.

The most accurate and customizable volume forecasting

All your data in a single tool

Forecasting tailored to how you actually operate

Manage every channel in one place

From forecast to schedule, without the gap

No double entries thanks to integrations

FAQs

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