Automate the generation of schedules while respecting all your constraints: SLAs, schedules, availability, skills.
m-work uses artificial intelligence to generate schedules in a few minutes, respecting all your constraints
.svg){kind=icon}
Smart constrained planning proposal
Respect for priorities and competencies
Management of bearings and particularities
Alerts in case of an uncovered peak or overcrowding
m-work algorithms accurately predict your activity. Stop relying only on historical flows
Automatic collection of historical and real-time flow data by line
Self-learning algorithm to predict activity and optimize staffing
Integration of events and business specificities
Real-time model training
m-work integrates with your business and HR tools to avoid any double entry and refine planning in real time
Integrated with Salesforce, Genesys, Odigo, Zendesk, Verint...
Synchronizing with calendars
Integrated with your HRIS & GTA tools
OpenAPI in order to interface m-work with your own tools according to your needs
Ensure an equitable distribution of time cycles and activities between teams to avoid friction
Equity rules that can be customized according to the preferences and difficulties identified
Micro and macro reports to understand the distribution of tasks between collaborators
Readability for all agents in order to reassure on equity issues
“Today for our teams, the question is how to assign each person's missions to deal with our customer flows. In m-work, the manager can organize himself by having at his disposal a flow prediction (telephone for example). m-work is perfectly adapted to this more complex request by integrating our flows, and by giving indications of the target organization according to rules of fairness, and taking into account the skills of each. I thought it was impossible and I thank m-work and the whole team.”
Nicolas Bontemps
Human Resources Director
Read all testimonials
.svg){kind=icon}
With more than 30 integrations with your daily tools, m-work simplifies daily life and guarantees data reliability
.webp)
.webp)
%20(2)%201.webp){kind=icon}
m-work is a SaaS solution for managing and planning activities that automates the creation of team schedules taking into account activity flows and operational needs.
With m-work, teams optimize the distribution of your resources for a more efficient and balanced organization.
By automating schedules and balancing workload, m-work improves team productivity and equity. By making the schedule transparent and predictable, employees feel more autonomous and valued, which reinforces collaboration and efficiency.
Yes, m-work is used on a daily basis in customer relationship centers, to manage variable flows and large teams.
Yes, m-work adapts to maintenance services and technical support, taking into account travel and field constraints.
m-work can be deployed in a few days for your teams. Deployment time depends on the size and complexity of your organization. Our team supports you every step of the way to ensure a successful adoption and a quick return on investment.
Yes, schedules are automatically established according to each user's local time, with no risk of error.
Our solution simplifies and automates the planning process.
m-work analyzes workflows, operational constraints, and team preferences to create optimized schedules, reducing repetitive administrative tasks and manual errors.
Yes, available for managers and teams: consultation of schedules, exchanges, validations while on the move for more responsiveness.
Yes, m-work Planner can be combined with m-work Flex to manage both teams and spaces (offices, teleworking, premises).
Yes. m-work is designed to adapt in real time to unexpected events or changes in business flow.
You can easily adjust schedules as needed, with instant visibility on impacts for increased responsiveness, enabled by integrations with your existing systems.
Turn flexibility into performance with the simplest tool to plan your team's organization.
See demo
.svg)