The workforce management tool that makes businesses successful

m-work is the workforce management tool most suited to new organizations: integrated with your everyday tools, powered by AI, and integrating work flexibility. All in a simple and intuitive platform.

Workforce management tool

Planning designed to adapt to your complexity

m-work integrates all your settings and data to allow you to optimize team planning

Typical schedules or weeks templates

Optimizing the distribution of activities

Effective distribution between your internal teams and external service providers

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Weekly call center schedule
Optimisation de staffing en fonction de flux

Clear data to manage your workforce

Finally, have a clear vision of your business to optimize your organization

Monitoring of your flows (telephone, emails, appointments...) in real time

Artificial intelligence algorithm to predict activity and optimize staffing

Integration of events and business specificities

Real-time model training

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Advanced business integrations

Integrate your HRIS tools and business tools in a few clicks, thus reducing double data entry and increasing data reliability.

HRIS integrations to automatically retrieve the availability of employees

Synchronizing with calendars

Integrations with business flow management tools (telephony, ticketing)

OpenAPI in order to interface m-work with your own tools according to your needs

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Integrations outils métiers
Gérez l'équité avec m-work pour votre centre d'appels

Equity Management

Ensure an equitable distribution of tasks between teams to maintain organizational harmony.

Equity rules that can be customized according to the preferences and difficulties identified

Micro and macro reports to understand the distribution of tasks between collaborators

Readability for all agents in order to reassure on equity issues

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“Today for our teams, the question is how to assign each person's missions to deal with our customer flows. In m-work, the manager can organize himself by having at his disposal a flow prediction (telephone for example). m-work is perfectly adapted to this more complex request by integrating our flows, and by giving indications of the target organization according to rules of fairness, and taking into account the skills of each. I thought it was impossible and I thank m-work and the whole team.”

Nicolas Bontemps

Human Resources Director

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No double entries thanks to integrations

With more than 30 integrations with your daily tools, m-work simplifies daily life and guarantees data reliability

FAQs

Is the application suitable for telemarketing and call centers?

Yes, m-work is used on a daily basis in customer relationship centers, to manage variable flows and large teams.

How long does it take to set up m-work in a banking or insurance organization?

m-work can be deployed in a few days for your teams. Deployment time depends on the size and complexity of your organization. Our team supports you every step of the way to ensure a successful adoption and a quick return on investment.

Is there a mobile application?

Yes, available for managers and teams: consultation of schedules, exchanges, validations while on the move for more responsiveness.

Is it possible to plan teams spread across multiple sites?

Yes, m-work Planner manages multiple locations and ensures the consistency of schedules across the company.

Does the schedule take into account time differences?

Yes, schedules are automatically established according to each user's local time, with no risk of error.

How can I ensure that my teams will utilize the app?

Ensuring team adoption of m-work is one of our key priorities, and we’ve built the tool with simplicity and usability in mind. One of the strengths of our app lies in its high adoption rate—over 92% on average among our existing customers.

The software is designed to be intuitive, ensuring that everyone in the company, from tech-savvy employees to those less familiar with digital tools, can quickly and easily use the application.

Additionally, to facilitate a smooth rollout, our team provides comprehensive training during deployment. This ensures that users feel confident and empowered from the very beginning. We also integrate seamlessly into your existing HRIS (Human Resource Information System) to eliminate the need for double entry, keeping the process streamlined and efficient.

Beyond its ease of use, the app offers real value to its users by acting as more than just an administrative tool. With m-work, employees gain clear visibility into their colleagues' presence and schedules, helping them better plan collaboration and in-office days. By enhancing daily organization and teamwork, our software becomes a key tool for remote workforce management and productivity, ultimately making adoption a natural choice for your teams.

Is there a connection with m-work Flex?

Yes, m-work Planner can be combined with m-work Flex to manage both teams and spaces (offices, teleworking, premises).

How does m-work software improve team organization?

By automating schedules and balancing workload, m-work improves team productivity and equity. By making the schedule transparent and predictable, employees feel more autonomous and valued, which reinforces collaboration and efficiency.

Does m-work adapt to last-minute changes in the schedule?

Yes. m-work is designed to adapt in real time to unexpected events or changes in business flow.

You can easily adjust schedules as needed, with instant visibility on impacts for increased responsiveness, enabled by integrations with your existing systems.

Can the application be used in multiple languages?

Yes, each user can choose their working language (interface and notifications), facilitating international deployment.