AI and planning

XXmin

m-work vs Timesquare

Gabrielle

14

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10

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2025

m-work, the best alternative to Timesquare

m-work is the best alternative to Timesquare, thanks to a quick implementation, an intuitive interface and a modern design. The solution integrates naturally with the tools already used by your teams, guaranteeing immediate and frictionless adoption.

Unlike Timesquare, m-work was designed from the start to meet the needs of businesses that want to gain visibility, flexibility and performance from day one.

👉 Find out why more and more teams are choosing m-work for its agility and simplicity.
Features Genesys m-work
Native omnichannel (voice, chat, email, async...)
Comprehensive WFM (beyond voice)
Intuitive and user-friendly interface
Native integrations with your ecosystem (Teams, HRIS, CCaaS...), including non-Genesys tools
Flexible and automated scheduling
Real-time monitoring and smart alerts
Configurable and robust reporting
Back-office and complex use cases support
Fast deployment and accelerated ROI
Seamless scalability for growing teams
Responsive and multilingual customer support

FAQS

1. Why m-work over Timesquare?

m-work was designed for teams looking for a solution that is intuitive, integrated and quick to deploy. Where Timesquare is often perceived as more rigid and complex, m-work focuses on fluidity and simplicity to promote immediate adoption and frictionless daily use.

2. Is m-work easier to use than Timesquare?

Yes, according to the users of both solutions who we were able to ask about the subject. The m-work interface is clear, intuitive and designed to limit training time. Users adopt the tool in just a few hours, where Timesquare often requires more support.

3. Does m-work integrate with Microsoft Teams, Slack, and existing tools?

Absolutely. m-work is designed to integrate natively with your daily tools (Teams, HRIS, etc.), in order to avoid double entries and to simplify the daily life of managers and employees alike. Timesquare does not offer this flexibility.

4. Is m-work suitable for growing teams?

Yes. m-work is designed to evolve with you. Whether you have 50 or 5,000 employees, the tool adapts without losing performance and allows fluid scalability, unlike traditional market tools such as Timesquare.

5. How long does it take to deploy m-work?

Deployment is fast: a few days are enough to be operational. You benefit from an almost immediate return on investment. On the other hand, Timesquare often requires a long and complex implementation project.

6. What about customer support?

m-work offers responsive and personalized customer support, at no additional cost, with teams available continuously to assist you (+98% satisfaction rate). On average, our teams respond in less than 15 minutes.

7. Does m-work offer advanced planning and reporting features?

Yes. m-work includes powerful tools for automated planning, real-time monitoring, and configurable reporting to provide managers with a clear vision.

Unlike traditional tools on the market (e.g. Timesquare), m-work integrates generative AI to simplify handling and accelerate the creation of schedules.

👉 Request an m-work demo

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