Workforce Management (WFM): Definition, Challenges and Best Practices
Workforce Management (WFM) refers to the set of methods and tools for optimizing the planning and organization of employees. The objective is to put the right resource at the right time, while balancing productivity, costs, legal compliance and employee satisfaction.
This article provides a clear definition of WFM, explains why it has become essential in modern businesses, and details its main components: forecasting, scheduling, real-time management, tracking/reporting, and compliance.