eNPS

The employee job satisfaction score, also known as an eNPS (Employee Net Promoter Score), is an indicator that measures employee satisfaction and engagement within a company. It is based on a simple question asked to employees: “On a scale of 0 to 10, how much would you recommend this company as an employer to a friend or colleague?” Employees respond by giving a score of 0 to 10, where 0 means “not at all” and 10 means “extremely.”

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The eNPS is calculated by classifying employee responses into three categories:

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• Promoters (score of 9-10): They are the most satisfied and committed employees. They are likely to recommend the company as an employer.

• Passive (score of 7-8): These employees are neutral when it comes to their job satisfaction. They are neither particularly enthusiastic nor particularly dissatisfied.

• Detractors (score of 0-6): These are employees who are dissatisfied or unhappy with their work experience. They are unlikely to recommend the company as an employer.

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The employee job satisfaction score (eNPS) is then calculated by subtracting the percentage of detractors from the percentage of promoters. The result can vary from -100 (if all employees are detractors) to +100 (if all employees are promoters). A positive score generally indicates that the majority of employees are satisfied with their work, while a negative score suggests satisfaction issues within the company.

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eNPS is used by many organizations as a key indicator of employee satisfaction and engagement. It allows businesses to track trends over time, identify problem areas, and take action to improve the employee experience, which can have a positive impact on staff retention, productivity, and the company's reputation as an employer.

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--> Read also our article on the usefulness of eNPS to measure the employee experience