How to manage peak activity with an intelligent WFM tool?
Peaks in activity in call centers, retail, or customer services come as no surprise. However, many businesses continue to suffer from them due to a lack of adequate planning. With m-work planner, schedule management becomes predictive and intelligent: centralization of data, forecasting of flows, automatic adjustments of resources. The result: balanced teams, satisfied customers and serene managers. Discover how to turn your planning into a real performance driver with an intelligent WFM tool.