SNCF Voyageurs

SNCF Voyageurs, leader in mobility in France, has recently undertaken a major transition to support the move of its main site with a transition to hot desking in September 2024. With a Flex rate of 50%, this project aimed to optimize workspaces while meeting the needs of teams and managers.

To succeed in this transformation, TGV-SNCF Voyageurs, has chosen to implement the m-work solution in order to Facilitate the organization of visits to the office and promote the use by teams of all formal and informal spaces made available in the new headquarters.

SNCF Voyageurs: leader in mobility in France

SNCF Voyageurs is a key player in mobility in France, providing millions of trips across the country every day. With a mission focused on innovation and customer service, it is committed to modernizing its infrastructures and working methods.

This strategic positioning allows SNCF Voyageurs to effectively support changes in transport and the needs of its employees.

The challenge: a move to flex-office with a Flex rate of 0.5

With a move to a new site, SNCF Voyageurs adopted a flex-office model with a flex rate by 50%. The objective of this strategic choice was to optimize spaces while adapting to hybrid work.

However, this transformation raised several organizational challenges:

• Guarantee a place when coming on site : with the reduction in the number of available positions in relation to the number of employees, it was essential to ensure that each employee could reserve a workspace when he came to the office.‍
• ‍Facilitate collaboration and interactions : in a hybrid context, it was crucial to strengthen the visibility of presences to encourage spontaneous exchanges and effectively plan team meetings.‍
• Understand the uses : teams needed reliable data on the use of workspaces to adapt their strategies and promote the establishment of new team rituals in a new environment.

The solution: m-work to manage the flex-office

To meet the challenges of moving to hot desking and moving to a new workspace, TGV- SNCF Voyageurs has chosen m-work as a central solution to support this transformation.

m-work made it possible to provide concrete answers to the problems identified:

• ‍Simplified space reservation : Employees can easily book their workspaces via an intuitive interface, guaranteeing space during the days on site.‍
• Effective team planning : Managers have access to visibility on attendance and can organize meetings or team days by ensuring that everyone is in the right place at the right time.‍
• Exploitable data on uses : Thanks to dashboards, SNCF Voyageurs can monitor the use of spaces, understand the behavior of employees and adjust its practices accordingly.

“m-work was a key tool to support the transition and the move. It reassured employees by offering them a simple and effective solution to reserve their place and find their bearings in this new environment. m-work has established itself as a daily tool.”

Lydie Dubernais, Employee Experience Manager, TGV Ambassador for the HAMO project

Thus, m-work has not only facilitated the operational management of the flex-office, but it has also contributed to strengthening collaboration and optimizing spaces, promoting the hybrid organization at TGV-SNCF Voyageurs.

The key advantages of m-work for TGV- SNCF Voyageurs

• ‍Time saver — employees and managers organize their arrival in a few clicks, and no longer waste time knowing who will be where, and managing presence via Excel files.
• Optimized organization - visibility on attendance, monitoring of key occupancy and presence indicators in real time.‍
• Responsiveness and support for teams — dedicated launch videos, and responsive support for users to answer their questions and ensure a smooth implementation for all.‍
• Simple and intuitive application — The ergonomics of the interface encouraged rapid adoption by the teams. Whatever the user profile (collaborators, managers, or administrative teams), m-work was able to meet the needs of everyone without learning effort.

To discover m-work, talk to an expert!